Will I need a referral?

You will need a Referral from your General Practitioner or Specialist doctor. Our staff will remind you when you require a new Referral.

Can I bring a family member/ friend to my appointment?

Our doctors encourage you to bring a family member/friend to your appointment.

Is there free car parking available?

There is free parking for patients (with no time restriction), below the building. There is also free parking (with time restrictions) in the streets surrounding the building.

What should I bring to my appointment?

Please bring your Medicare card, Veterans Affairs card, Private Health Insurance membership card, Pensioner card, current list of medications, documentation and results from your referring doctor.

Is there a café?

Café Vinca is situated on the Ground level of Frankston Private.

How do I book an appointment?

You can call 03 9781 5244 Monday to Friday from 09.00 am – 5.00 pm. If you are a new patient you will require a Referral from your General Practitioner/ Specialist. Please tell our staff if you have recently had a scan, test, or other procedure.

Who should I call if I have questions?

Please call our staff on 03 9781 5244, they will answer your question or direct your call to the appropriate person.

How do I get a Doctor’s certificate for me or my carer?

Please tell our reception staff when you arrive for your appointment, they will inform your doctor.

Will there be out-of­‐pocket expenses?

Our Doctors set their own Consultation fees. A consultation may incur an out of pocket charge. Our staff can tell you what your Doctor will charge for a Consultation, and the expected out of pocket charge. Other out of pocket expenses may include medications, procedures, radiology tests.

When and how should I pay my account?

We require Consultation fees to be paid on the day of your visit. Rebates can be lodged electronically on the day if youe have your bank details recorded with Medicare Australia. For your convenience payment may be made by : credit card, eftpos, cash or cheque.

Do you have policies on my Rights and Responsibilities?

You will be given access to a copy of our policy on Patients’ Rights and Responsibilities if you request it.

Is it possible to be enrolled in Cancer Research Clinical Trials?

Our Medical Oncologists are actively involved in many Clinical Research Trials. You can ask your Doctor if there is a Clinical Trial that would be appropriate for you.